SHIPPING & DELIVERY
HOW MUCH DOES SHIPPING COST?
Shipping costs vary depending on the shipping destination and the number of items that you purchase. You can get a calculation of your exact shipping charges by adding items to your cart, proceeding to checkout, and entering your mailing address. The shipping cost will automatically update and display in your total costs.
WHERE DO WE DELIVER?
We provide worldwide shipping.
HOW LONG WILL IT TAKE FOR THE BUYER TO RECEIVE THEIR ORDER?
On average, merchandise is produced and shipped from our facility 5-7 business days after purchase. Standard shipping/transit times apply (5-10 days for domestic and 7-15 days for international).
CAN THE ORDER BE DELIVERED TO MULTIPLE ADDRESSES?
We do not offer the shipment to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.
DO YOU OFFER DELIVERY TO PO BOXES OR MILITARY APO/FPO ADDRESSES?
Yes, we can send shipments to PO Boxes and Military APO/FPO addresses.
WILL I BE CHARGED VAT TAXES?
Items shipping internationally from the US are shipped DDU (Delivered Duty Unpaid) and we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.
Depending on the receiving country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country's customs policies.
RETURNS & EXCHANGE
Please check your products carefully before use to satisfy yourself with the quality, or before making any modifications.If a manufacturing fault is found, contact us to organise a refund or exchange within 14 days of purchase. Outside of this time frame will be judged on a case by case basis and you may not be entitled.For sized items if you have any doubts about the size/fit of your product please contact us to arrange an exchange or full refund prior to wear minus postal charges if applicable.We are happy to exchange an item within 14 days of purchase.The item must be unused, clean and in original packaging.Postage costs to return the item is the buyer's responsibility. Replacement item shipping costs from CJade Online will be determined as per regular postage rates.If somehow you receive the wrong item we will exchange it free of charge and cover all postage costs.By using the product you are agreeing that you are satisfied with the product.Please consider the environment your animal is housed and their temperament to ensure the rug or product is suitable for them.
Where do I return the product?
If for any other exceptional reason a return request is accepted you will have to send the product to :-)
PetToysAustralia PTA Pvt Ltd (PetToysAustralia)
Address: PetToysAustralia PTA Pvt Ltd (PetToysAustralia)
48 Scenic Rd, Kenmore, QLD 4069 Australia
Please also inform [email protected] of the refund.
Some materials are not suitable for certain animals so please keep this in mind when purchasing to ensure comfort, safety and to prolong the performance of the product.
Animals are unpredictable, therefore we cannot guarantee that our products will last any set period of time.
Please be sensible. We do our best to design durable rugs but horses are large animals that can get into mischief. Rugs can be damaged from different activities that cannot be controlled.
Only one discount code may be used per order.Gift Vouchers cannot be used with discount codes.Only one Gift Voucher can be used per order.
On mobile discount section can be found after clicking dropdown Check cart summary
Any and all the information collected on this site will be kept strictly confidential and will never be sold, reused, rented, disclosed, or loaned to any other party! We only gather the minimal amount of information to provide you with a secure shopping experience. This information is used exclusively for ordering and for communication between CJade Online and you – our valued customers. We regard email communications as confidential and private, and subject to this policy.
SSL encryption is used for your ordering and payment processing. The information passed during the ordering process is your contact details, the address you would like products delivered to and which products you are ordering. All this information is encrypted using SSL.
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